Refund & Return Policy

Last Updated: Mar 2023

At SAZ Enterprises, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, this Refund & Return Policy explains the conditions under which you may return items and request a refund.

Eligibility for Returns

Items must be returned within 7 days of delivery.
Products must be unused, undamaged, and in their original packaging with all tags, labels, and accessories included.
Proof of purchase (order confirmation or invoice) must be provided.
Customized or special-order items are non-returnable unless they arrive damaged or defective.

Non-Returnable Items

For safety and quality reasons, certain items cannot be returned, including:

Used or damaged products.
Items returned without original packaging.
Products damaged due to misuse, improper handling, or neglect.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status.
Approved refunds will be processed within 7–10 business days to your original payment method.
Shipping fees are non-refundable unless the return is due to an error on our part (wrong or defective item).
Customers are responsible for return shipping costs unless otherwise agreed.

Exchanges

If you wish to exchange an item for a different size, model, or product, please contact us within the return window.
Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the product and packaging.
We will arrange a replacement, exchange, or full refund at no extra cost.

Late or Missing Refunds

If you haven’t received your refund within the stated timeframe, please first check with your bank or payment provider.
If the issue persists, contact us, and we will assist you further.

Contact Us

If you have any questions about our Refund & Return Policy, please reach out to us at:

📧 Email: sazenterprisess001@gmail.com
📞 Phone: +393884735230